Geek Squad – Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. leer más

EMPLEADOS PARTICIPANTES: 69

Calificaciones totales: 506

CEO: Robert Stephens

Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

Other Employee Reviews for Geek Squad

Brevemente describa su total experiencia en el trabajo

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
Revisión Publicado hace 5 años

Brevemente describa su total experiencia en el trabajo

Fun, friendly, good pay, always learning
Revisión Publicado hace 5 años

What can this brand most improve?

Terrible service after 5 hours waiting
Revisión Publicado hace 5 años

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.
Revisión Publicado hace 5 años

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.
Revisión Publicado hace 5 años

Califica tu empresa

Most agents seem too young to have meaningful customer service experience. Their communication is mostly company-scripted drivel. Most agents don't have solid tech experience, so your issue gets sent to a "2nd level" tech. Takes at least an hour to get a fix. You MUST ask for a call back to confirm.

Other Employee Reviews for Geek Squad

Read Reviews by Category

Browse All Companies