CRN Recognizes Logically on 2022 Fast Growth 150 List
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Logically Empresa Reclamada
Logically is a leading national Managed Security Services Provider (MSSP) and Managed Service Provider (MSP) that works to secure customers’ futures. As a champion of cybersecurity innovation, we marry the right technologies to create personalized solutions that address our customers’ myriad IT challenges, with security as a focal point.
Since 1999, we have made IT management easy and secure for thousands of organizations across highly regulated industries, and we are known for our best-in-class, high-touch customer support. leer más
I have worked here for many years, and prior to last years changes at the company, I loved it here. Since we moved away from pods, it feels like the ship has slowly been sinking. I hope they money they saved was worth it!
¿Qué son algunas de las mejores cosas de tu equipo?
The ability to easily reach out and get/offer help.
Revisión
¿Qué va mal y cómo puede mejorarse?
Clients need a care team that is a small group of people. When they consistently call us and get people they have never spoken to, who know nothing about their company, its understandably frustrating for them.
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¿Qué necesita mejorar el equipo directivo?
Focusing on the clients. Since we moved away from pods, I have noticed a consistent decline in customer satisfaction with Logically. This change may have helped the west coast, but it has seriously hurt the east coast. Also firing a ton of people right before Christmas with no warning wasnt cool
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