Logically Employee Reviews

I left a major OEM to come here and I have not regretted it for a second. The people are incredible and the company is nimble-- those are both spectacular elements.

Review from Sales Dept

I do not enjoy my job unfortunately. A lot needs to change at the company especially with pay.

Review from IT Dept

We can all do better and if given the opportunity to work on an issue and use our brains to get things done is a good overall experience.

Review from Customer Support Dept

I love what I do but I find it hard to come in some days to the Chaos that is Logically. Logically has massive potential to be the best MSSP in the market, however riverside strangles it by rewarding everyone so little and loses talent. If you want to keep people, pay them before they leave.

Review from IT Dept

My company was great until acquired by Riverside / Logically. Riverside is now driving this company into the ground. Riverside is good at micro-managing cookie companies out on Long Island, not good with involved technologies in a price competitive environment.

Review from Engineering Dept

They're up-front, frank, and I firmly believe they know what they're doing

Review from Sales Dept

I believe they care about me as both an employee and a person.

The new team appears to be more customer focused as opposed to sales focused

Review from Finance Dept

They are accessible, transparent and believe in communication. They listen to our employees and take that feedback to try to make Logically a better company.

Review from Executive Dept

They are friendly, and leadership is open about things up to a certain level. Executive level I believe does not share the whole story when talking about company status and direction, nor about how the lower level workers will be affected.

Review from IT Dept

Actually listen to what our clients need and want

Review from IT Dept

clear expectations of job responsibilities. The company is moving super fast but we have to stop and do the little things in order to be successful.

Review from Sales Dept

Focusing on the clients. Since we moved away from pods, I have noticed a consistent decline in customer satisfaction with Logically. This change may have helped the west coast, but it has seriously hurt the east coast. Also firing a ton of people right before Christmas with no warning wasnt cool

Review from Executive Dept

I just don’t feel like they are interested in me as a person nor helping me accomplish my career goals… they also need to do a better job communicating to e

Review from IT Dept

Plan, test, vet, retest before changing things. STOP changing things because the deadline from Riverside is here and we'll just figure out all the kinks live on the team. You should understand you're own comp plan. Don't celebrate a high achiever and then make that high achievement the new benchmark

Review from Sales Dept

My base pay and comp

Review from Sales Dept

The Flexible PTO is nice

Review from Finance Dept

It's a fair package, unlimited PTO is nice but does not seem to be policed very well.

Review from Engineering Dept

Opportunity to earn as much as I can produce

Review from Sales Dept

Unlimited PTO. Without that, it would be less competitive.

Review from IT Dept

I think that as a company we are strapped for bandwidth and talent. Because of that, teams are forced to take on more than they, and employees, can handle. Because of budget, employees can't be compensated appropriately. To simply put it, if you are good at your job, you will be given 2X that.

We are severely underpaid compared to industry standards. The raises are non-existent along with bonuses, so there is literally nothing to motivate us. Especially with the work increasing, but nothing to show for it.

Review from IT Dept

The once a year merit increase window idea is terrible. If increases are only done in march, but you were hired in May, it effectively makes it almost 2 years before seeing a cost of living increase, barring any position change. Ridiculous. Especially for non-hourly employees who have no overtime

Review from IT Dept

401K Match a full 10% instead of only 3%, I would even accept 6% but not half.

Review from Customer Support Dept

Its hard to watch employees leave the company due to stress and being underpaid, everyone worked very hard the last few years, through a pandemic, and to come out the other side with so little a pay increase or any bonus hurts. Only reward for working hard is more work.

Review from IT Dept

Everyone is genuine and happy to help others on a moments notice

Review from Sales Dept

I have always enjoyed working with my team members. The teams consistently asks what more they can do to help one another, and it creates a sense of cohesiveness.

We work really well together.

Review from IT Dept

We look for and find security issues bring them forward and figure out a way to fix the issue.

Review from Customer Support Dept

They are amazing technicians and people. They are hard workers who care about the future of this company. They strive for excellence and want to provide the best support for customers and the systems they rely on.

Review from IT Dept

Well we work from home so it’s kind of hard

Review from IT Dept

Recognition of the individual and support

Review from Sales Dept

What is most positive is the individual team that I am part of.

We engage our employees and truly want to make sure that Logically is a great company.

Review from Executive Dept

I enjoy working with my team because they're good people.

Review from IT Dept

Everyone's willingness to help everyone else.

Review from IT Dept

Less SLA/CSAT driven. Stop rewarding people who overextend themselves artifically. Stop pushing CSAT numbers and focus on retaining clients

Review from IT Dept

A positive leadership team. This elt is only worried about how they look to Riverside

Review from Engineering Dept

Moved quickly, the right people were included, decision-making was quick, the job expectations and environment were well articulated - there were no surprises.

Review from Executive Dept

It was personable and conversational. They look for people who meld well with their values.

Clear expectations set up front, transparency in describing the opportunity and the challenges, interviewers were open and responsive to all questions

Review from Executive Dept

I have independence and autonomy

Review from Sales Dept

Respect and saying I am appreciated all the time is not respect. Being appreciated for the job I do and being told that over and over again is just saying it to make the person saying feel better not the person they are saying it to.

Review from Customer Support Dept

Accomplishing things at work and solving problems for customers.

Review from Engineering Dept

I appreciate the cyber security field I am in and the amazing people I work with

Review from Sales Dept

Completing tasks on time and working with others

Review from HR Dept

We were told not to use the word "fast" in 2023. It's still a mindset. I am someone who works fast and efficiently, so I have a huge red flag pop up when I am no longer working fast enough to get projects done. It's also when work gets sloppy and mistakes happen.

There are hardly any policy and procedures put in place, which makes me completing my day to day tasks take even longer. More and more work is getting pinned on our team, but nothing to show for it. Also, there is almost no recognition for the team.

Review from IT Dept

Can't say without breaking anonymity.

Review from IT Dept

Too many changes and expectations changing so rapidly. I am exhausted mentally most of the time. It also feels like certain departments are held to higher standards and expectations than others.

Review from Customer Support Dept

This company is in a death spiral, been through this with multiple companies in the past and they all do the same thing with little to no results. Do the thing that stems the bleeding of good techs = Pay people more across the board. Invest in your people and Logically will survive this spiral.

Review from IT Dept