Logically IT Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are friendly, and leadership is open about things up to a certain level. Executive level I believe does not share the whole story when talking about company status and direction, nor about how the lower level workers will be affected.
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They are working hard towards the goals given by our CEO and I agree it's the right direction to go in. Excited to see changes that support our clients for a better relationship.
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They communicate with us through a proper amount of routine meetings.
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I feel the current leadership team has a clear vision of "what" Logically needs to be and are actively making decisions to get us there.
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Open to new ideas and suggestions... even from the lowest tier.
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What does the leadership team need to get better at?
Actually listen to what our clients need and want
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I just don’t feel like they are interested in me as a person nor helping me accomplish my career goals… they also need to do a better job communicating to e
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What is the best part about your compensation package?
Unlimited PTO. Without that, it would be less competitive.
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It is comprehensive and covers everything that I need.
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Unlimited PTO and 401k match
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All perks are available... life, health, dental, and vision insurance and also 401k options.
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My compensation is fair for my role, and I didn't have to fight tooth and nail for it. While I am a newer employee, negotiations during my hiring were short, sweet, and respected my needs and reasoning.
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Why do you feel undervalued and what would make you feel better about your compensation?
We are severely underpaid compared to industry standards. The raises are non-existent along with bonuses, so there is literally nothing to motivate us. Especially with the work increasing, but nothing to show for it.
Review from IT Dept
The once a year merit increase window idea is terrible. If increases are only done in march, but you were hired in May, it effectively makes it almost 2 years before seeing a cost of living increase, barring any position change. Ridiculous. Especially for non-hourly employees who have no overtime
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Its hard to watch employees leave the company due to stress and being underpaid, everyone worked very hard the last few years, through a pandemic, and to come out the other side with so little a pay increase or any bonus hurts. Only reward for working hard is more work.
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I feel i am under paid compared to the others across my field for my years at the company and my skill set applied
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Continually asked to do more and then get a 2% raise for all my work and efforts. Compensate me fairly and provide raises that at least cover cost of living.
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What are some of the best things about your team?
They are amazing technicians and people. They are hard workers who care about the future of this company. They strive for excellence and want to provide the best support for customers and the systems they rely on.
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Most of them show they care about their job and carry out what is expected of them.
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Collaboration, willingness to help, knowledge sharing. Everyone is committed to the team and willing to do what is needed.
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I believe that everyone is honestly doing the things and making decisions on what they think is best for the organization. Also, there doesn't seem to bey anyone just "going after" anyone else.
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We work really well together.
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What do your coworkers need to improve and how could you work together better?
Well we work from home so it’s kind of hard
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What is most positive about the culture and environment at your company?
I enjoy working with my team because they're good people.
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Everyone's willingness to help everyone else.
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It's an open door at any time to discuss anything. Unlimited PTO is a huge help to keep a work life balance even though I don't use it as much as I should.
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the vibe in chats and meetings is usually fairly light and positive.
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Everyone is willing to help everyone else. There is a true "we are all in this together" feeling about the company.
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What needs to change to make the company culture better?
Less SLA/CSAT driven. Stop rewarding people who overextend themselves artifically. Stop pushing CSAT numbers and focus on retaining clients
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting a resolution quickly for a user and them leaving good feedback. Getting positive feedback from a manager or coworker Infront of others.
Review from IT Dept
I am continuously empowered to make decisions and an provided opportunities to make a difference everywhere in the company.
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Having enough work to keep me busy for 8 hours a day
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Seeing my engineers be successful. Seeing their hard work pay off in their metrics.
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Working with my team to solve challenging issues. The collaboration between individuals and teams provides such a rewarding experience.
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What's going wrong and how can it be improved?
There are hardly any policy and procedures put in place, which makes me completing my day to day tasks take even longer. More and more work is getting pinned on our team, but nothing to show for it. Also, there is almost no recognition for the team.
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Can't say without breaking anonymity.
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This company is in a death spiral, been through this with multiple companies in the past and they all do the same thing with little to no results. Do the thing that stems the bleeding of good techs = Pay people more across the board. Invest in your people and Logically will survive this spiral.
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Care about the clients. Remove the employees who are not performing at their expected level.
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It would be nice to feel more appreciated as an employee, it's hard to see so many of our clients leave because our services are not meeting their needs.
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What do you like best about your company?
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What would you most like to see improved at your company?
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