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I enjoy my job as a customer service representative in the medical records call center, but my supervisor doesn't care about customer service at all, he cares that we make sure our calls are no longer than 2 min 30 seconds. How do you rush an elderly person off the phone? I'm there to help them
¿Qué es lo que te hace más feliz en el trabajo?
Helping the patients get what they need
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¿Qué son algunas de las mejores cosas de tu equipo?
We all work good together and are good at our job
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¿Qué es lo que más te gusta de tu equipo directivo?
I don't deal that much with them. If you transfer a patient to a manager, you get yelled at by our supervisor. They never answer the phone always get voicemail
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
We work in a very busy call center and when the operator of one of the 12 hospitals doesn't know who to send the call to it always comes to us. We all give 100% every day. We get an incentive bonus monthly if we meet our quota but if you have an unscheduled absence you don't get it. Unfair
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