Adorama Compagnie réclamée
Adorama is the world’s only full-service destination for photo and electronics. Lire la suite
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It was great, until everything changed
Que faut-il changer pour améliorer la culture de l’entreprise?
Better training in independent thought
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding that they are out of touch with our customers' needs
Que faut-il changer pour améliorer la culture de l’entreprise?
Better screening of new applicants to check they care about customers
Qu’est-ce qui vous rend le plus heureux au travail?
Being left alone to do the best job possible for our customers
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I manage a complex process with almost minimal guidance or support.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
They should remember we are a team & that we are here for the customers. Not the other way around.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
To much emphasis on getting new customers and not enough on retaining the old ones - which I think is more important. There should be fair compensation for everyone whose work builds the business. Not just a select few.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Stop using pay grade as an excuse for failure to take responsibility; challenge co-workers & managers who make poor decisions; take responsibility for their lack of inaction leading to poor customer experience; understand that customer service is not a department, it is central to the business
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Showing loyalty to loyal workers. Recognizing that certain people are using the company only as a stepping-stone to something else & are only interested in their own self-progression. Adorama was better when it really was a family business when we all cared about our customers' needs; not like today
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