Adorama Employee Reviews
Out of 48 Adorama employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Adorama improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Transparency and willing to listen to each employees needs and ideas
There are many new initiatives planned for 2018 - I am looking forward.
They listen to feedback from me and frequently act on it, to make the business better
What does the leadership team need to get better at?
Showing loyalty to loyal workers. Recognizing that certain people are using the company only as a stepping-stone to something else & are only interested in their own self-progression. Adorama was better when it really was a family business when we all cared about our customers' needs; not like today
Inter departmental communications and Pro Service Orders
How they treat customers... we're often told in meetings to leave people on hold if they complain so that they will simply hang up and we can get back to selling.
Understanding that they are out of touch with our customers' needs
What is the best part about your compensation package?
Paid weekly and for all Jewish holidays
free 10,000 life and access to EAP
401k and free 10,000 life insurance
Medical insurance, 401k, free life insurance
It's very fair and competitive
Why do you feel undervalued and what would make you feel better about your compensation?
To much emphasis on getting new customers and not enough on retaining the old ones - which I think is more important. There should be fair compensation for everyone whose work builds the business. Not just a select few.
Bring back normal overtime compensation please
I manage a complex process with almost minimal guidance or support.
What are some of the best things about your team?
friendly and helpful- they helped me onboard quickly
collaboration, a feel of appreciation
We respect each other, and there is always time for gentle joking
What do your coworkers need to improve and how could you work together better?
They should remember we are a team & that we are here for the customers. Not the other way around.
Stop using pay grade as an excuse for failure to take responsibility; challenge co-workers & managers who make poor decisions; take responsibility for their lack of inaction leading to poor customer experience; understand that customer service is not a department, it is central to the business
What is most positive about the culture and environment at your company?
a very encouraging environment now with remote as optional
there is now a nice new vacation program
As a family business everyone is committed to shared success
What needs to change to make the company culture better?
Better screening of new applicants to check they care about customers
Better training in independent thought
What did you like most about the interview process?
very pleasant- explained the role of the job and got back to me relatively quickly
I explained how damaged I was from working at Adorama, and they have taken the time to help me rehabilitate back into the workplace
very professional and practical, no lengthy meetings
What would you improve about your company's interview process?
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What makes you most happy at work?
respect among co-workers to meet our goals
contributing to a fast-changing eCommerce experience
Being left alone to do the best job possible for our customers
Knowing that I'm doing a great job for our customers; chatting with my manager; supporting my colleagues
What's going wrong and how can it be improved?
Customers and low level employees are treated badly.
What do you like best about your company?
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What would you most like to see improved at your company?
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