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It was great, until everything changed
What needs to change to make the company culture better?
Better training in independent thought
What does the leadership team need to get better at?
Understanding that they are out of touch with our customers' needs
What needs to change to make the company culture better?
Better screening of new applicants to check they care about customers
What makes you most happy at work?
Being left alone to do the best job possible for our customers
Why do you feel undervalued and what would make you feel better about your compensation?
I manage a complex process with almost minimal guidance or support.
What do your coworkers need to improve and how could you work together better?
They should remember we are a team & that we are here for the customers. Not the other way around.
Why do you feel undervalued and what would make you feel better about your compensation?
To much emphasis on getting new customers and not enough on retaining the old ones - which I think is more important. There should be fair compensation for everyone whose work builds the business. Not just a select few.
What do your coworkers need to improve and how could you work together better?
Stop using pay grade as an excuse for failure to take responsibility; challenge co-workers & managers who make poor decisions; take responsibility for their lack of inaction leading to poor customer experience; understand that customer service is not a department, it is central to the business
What does the leadership team need to get better at?
Showing loyalty to loyal workers. Recognizing that certain people are using the company only as a stepping-stone to something else & are only interested in their own self-progression. Adorama was better when it really was a family business when we all cared about our customers' needs; not like today
Other Employee Reviews for Adorama
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