
friendly and helpful- they helped me onboard quickly
collaboration, a feel of appreciation
We respect each other, and there is always time for gentle joking
They should remember we are a team & that we are here for the customers. Not the other way around.
Stop using pay grade as an excuse for failure to take responsibility; challenge co-workers & managers who make poor decisions; take responsibility for their lack of inaction leading to poor customer experience; understand that customer service is not a department, it is central to the business