
I like that there is an interview process sometimes. Most times the people they want are already picked. The interview is simply a formality they must endure.
Everyone is friendly and empathetic to what each other goes through in the job and in life outside of the job. This job can be tough and family and friends don't always understand.
Operations employees are being micromanaged to the point where they are counting the time that our wheels roll when a call is received. I understand why it is being done, not HOW it is being done. Getting a 'point' for 0.009 seconds late going out is unreasonable.
The leadership team needs to understand that the operations employees make the money. Operations employees and worked tirelessly to make compliance, to do everything we have been asked to do. We have fewer and fewer benefits each year. Leadership needs to give back to those that get the work done.