American Medical Response Employee Reviews
Out of 120 American Medical Response employee reviews, 54% were positive. The remaining 46% were constructive reviews with the goal of helping American Medical Response improve their work culture. The Customer Support team, with 69% positive reviews, reports the best experience at American Medical Response compared to all other departments at the company. The Operations team offered the most constructive feedback, with 58% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My local supervisor is great shes all the time trying to make our situation better and sticks her neck out for her crews.
Most will work just as hard as we do.
My Regional Directors, VP, and Presidents all live and breath the same MVV. Never have I seen any of them stray from those beliefs.
They are always ready to help
Review from Operations Dept
Our area is small and we are a family
Review from Customer Support Dept
What does the leadership team need to get better at?
My Field Training Officer (FTO) was openly discriminatory, creating a hostile learning environment instead of helping me develop the skills I needed. Instead of addressing the issue, management ignored it—just like they ignore most concerns unless they benefit the
The leadership team needs to understand that the operations employees make the money. Operations employees and worked tirelessly to make compliance, to do everything we have been asked to do. We have fewer and fewer benefits each year. Leadership needs to give back to those that get the work done.
Open honesty and transparency, trust, equality
Learning how to care for people, both patients and employees.
They need to get better at treating its employees fairly.
Review from Customer Support Dept
What is the best part about your compensation package?
HEALTH INSURANCE IS OUTSTANDING - WE'RE A MEDICAL COMPANY - OF COURSE IT IS
Medical benefits allow me to see my gastroenterology doctors and related specialty doctors.
I am appreciative of the compensation package. I myself do not use it due to cost. I am on my spouse's insurance. I do understand that such a large corp things are a bit more expensive.
The pay rate is decent, health insurance cost is expensive and rising every year
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay us more and give us better Benefits
Our education (paramedic level) is comparable to registered nurses and yet paramedic starting pay is 50% less. The conditions in which we work are very static. We breath in exhaust, sit in an ambulance (small box) with sick people, and risk being injured in crashes and run the risk of more injuries.
I have worked for a company for over two decades, and only a few years ago was I brought up to a liveable wage. People in this line of work make as much as a fast food worker. Yet they show up to your emergency, come inside your home, and are given unquestioning trust. Pay better, appreciate us more
Annual raises and more time off
Being paid what the market is for providers.
What are some of the best things about your team?
WE ENCOURAGE, SUPPORT AND MOTIVATE ONE ANOTHER
They are hard working, open minded, and they have a great sense of humor.
They are closer to me than family. We have each other's back no matter what.
Their ability to see the mission as a whole
I work with a lot of very interesting and kind coworkers. I learn something from them every day and have great respect for them :)
What do your coworkers need to improve and how could you work together better?
They need to learn to show up on time and do the required part of their jobs like clean the station and check off their ambulances and equipment.
Skill and willingness to improve their clinical skills and utilization of the limited resources at hand
Review from Operations Dept
What is most positive about the culture and environment at your company?
My coworkers are nice thank you
Everyone is friendly and empathetic to what each other goes through in the job and in life outside of the job. This job can be tough and family and friends don't always understand.
FELLOW EMPLOYEES - LEADERSHIP AND EXECUTIVES FOCUS ON NUMBERS, NOT PEOPLE
Independence and autonomy while contributing toward something greater.
Our immediate supervisor leaves us to do our jobs
What needs to change to make the company culture better?
Make sure that there is an open communication between supervisors and employees. Have monthly meetings where employees can adress their concerns. Pizza parties dont fix anything
Managers need to learn how to be servant leaders. Managers need to put themselves in the shoes of their employees more often.
Quit focusing on culture, that is a poor metric/miserable goal. Please give crews the education to improve their patient care, pay them appropriately and compensate for excellence/improvements. Manage staffing and retention so that crews get to leave on time and not neglect their families.
Review from Operations Dept
They need to give people a raise for the hard work they do.
Review from Customer Support Dept
Professionalism from management. Keeping up with supplies and repairs. Continuing education for field staff to meet state requirements.
Review from Operations Dept
What did you like most about the interview process?
I like that there is an interview process sometimes. Most times the people they want are already picked. The interview is simply a formality they must endure.
I was told what to expect up front
vague questions. no psychological questions to evaluate if someone could even deal with what we deal with
It was straight to the point
Review from Operations Dept
It was casual and relaxed.
Review from Customer Support Dept
What would you improve about your company's interview process?
The process for interviews is put on by people that print out a paper from the internet and generally have nothing to do with the position.
Have people in interviews that are positive and happy people.
Actually read my application and remembered i was coming in
What makes you most happy at work?
STAYING BUSY AND OFFERING REAL SUPPORTIVE HELP
Teaching new employees educational information and protocols. Problem solving where I can. Being a leader for employees to look up to and trust.
Work/ life balance and multiple opportunities and communities to serve.
Meeting people from all sorts of backrounds who have all sorts of goals.
Have a day with out my co worker making me feel awful for no reason
What's going wrong and how can it be improved?
Tired and overworked medics and emts do poor pt care
Operations employees are being micromanaged to the point where they are counting the time that our wheels roll when a call is received. I understand why it is being done, not HOW it is being done. Getting a 'point' for 0.009 seconds late going out is unreasonable.
The employees come from a different city and do not care about the community because management does not care about community. They just care about money.
Staffing, competitive pay, and appreciation of all emplyees not just paramedics.
keep the vehicles in good shape, keep the paint looking good, keep the equipment up to date and working, get new cot mattresses.
What do you like best about your company?
I have the freedom during my shift to relax and run my calls. (As long as my wheels roll on time)
I daily look forward to clocking out.
Review from Operations Dept
What would you most like to see improved at your company?
QA/QI process needs significant revamping and the education should reflect that. Also the new employee orientation program is best described as lacking. AMR has been wasting time churning out accelerated EMT Basic courses that poorly prepare the participants to actually function in an emergency.
Review from Operations Dept