Coldwater Creek – The customer service is terrible. Placed an order which showed label printed ready for pickup for 10 days. I called as I believed it to be stolen, lost or otherwise would not ship. The partial shipment in contrast showed a DHL tracking which was invalid/unrecognized. Called twice - no help given

Coldwater Creek is a specialty direct mail retailer of apparel, gifts and jewelry. Lire la suite

The customer service is terrible. Placed an order which showed label printed ready for pickup for 10 days. I called as I believed it to be stolen, lost or otherwise would not ship. The partial shipment in contrast showed a DHL tracking which was invalid/unrecognized. Called twice - no help given

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Old outdated methods and opinions. Need to stop micromanaging from the top level.

What can this brand most improve?

customer service, truth in advertising

Décrivez brièvement votre expérience globale dans votre entreprise.

Senior management ran this company into the ground, AGAIN.

What can this brand most improve?

Expedite shipping! Don't job out customer service to other countries!!

What can this brand most improve?

product falls apart workmanship poor

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