Geek Squad – Their new Tech Support rolled out this week is not ready for primee time. I tried for 3 houars to get support it never happened. I was shuffled to about 4 agents none new what they were doing. I have been a happy customer for nearly 10 years and never had any complaints.

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. Lire la suite

EMPLOYÉ PARTICIPANTS: 69

TOTAL NOTATIONS: 506

PDG: Robert Stephens

Their new Tech Support rolled out this week is not ready for primee time. I tried for 3 houars to get support it never happened. I was shuffled to about 4 agents none new what they were doing. I have been a happy customer for nearly 10 years and never had any complaints.

Other Employee Reviews for Geek Squad

Décrivez brièvement votre expérience globale dans votre entreprise.

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.

Décrivez brièvement votre expérience globale dans votre entreprise.

Fun, friendly, good pay, always learning

What can this brand most improve?

Terrible service after 5 hours waiting

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.

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Geek Squad – Their new Tech Support rolled out this week is not ready for primee time. I tried for 3 houars to get support it never happened. I was shuffled to about 4 agents none new what they were doing. I have been a happy customer for nearly 10 years and never had any complaints.

Their new Tech Support rolled out this week is not ready for primee time. I tried for 3 houars to get support it never happened. I was shuffled to about 4 agents none new what they were doing. I have been a happy customer for nearly 10 years and never had any complaints.

Other Employee Reviews for Geek Squad

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