Geek Squad – Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. Lire la suite

EMPLOYÉ PARTICIPANTS: 69

TOTAL NOTATIONS: 506

PDG: Robert Stephens

Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Other Employee Reviews for Geek Squad

Décrivez brièvement votre expérience globale dans votre entreprise.

Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.

Décrivez brièvement votre expérience globale dans votre entreprise.

Fun, friendly, good pay, always learning

What can this brand most improve?

Terrible service after 5 hours waiting

What can this brand most improve?

They can improve their service and response time. I'm pretty sure that the support is outsourced to somewhere in south Asia (India I think), and the agents just go through the motions when working on your issue. They also don't seem very knowledgeable and clearly perform the repairs steps by rote.

What can this brand most improve?

Willingness to help and understand a person who is older and maybe be a little more empathatic.

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Geek Squad – Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Actual customer service and owning up to what they say and do. If you hire a 3rd party to do your work you need to deal with them not expect your customers to be on hold for hrs at a time just to get pushed back to you in a never ending circle

Other Employee Reviews for Geek Squad

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