
attitude, training, schedule, consistency, performance tracking
Track performance and adjust accordingly. Pay attention to employees and who does what, who is valuable and who needs to improve.
Speaking clear, improved English and wanting to teach new employees would be a good start. Office personnel could be more helpful and less miserable
Actually training workers without making them feel stupid. Having a consistent work schedule, upgrade the system that is out of date and/or unreliable, tracking performance and adjusting accordingly..