Missteps in direction, time, and action.
They are on site and are easy to connect with.
Nothing tricky or text book like. Straight forward, with HR and management involvement.
Listen to the customer, support the employees, increase the compensation to match the job market.
A sense of support, reasonable space (elbow room), resources to complete the job at hand, enough people to do the daily workload, and a greater sense of teamwork.
The leadership team does not support the floor supervisors. Too often they are stuck in between the needs of the customer and the direction of the leadership team. The pay is low compared to other similar businesses in the area.