Declining. The pay structure has been declining. The number of inspections is decreasing. The support is non urgent
Que faut-il changer pour améliorer la culture de l’entreprise?
Being more responsive to the field agents
Qu’avez-vous le plus aimé du procédé d’entretien?
They sought out an expert, ME!
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
The same issues keep happening over and over. The pay keeps going down
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Respond much quicker. WGL sends texts but it can take HOURS to get a reply when things go bad, like when WGL provides the wrong documents. I have sent emails to mid level people about issues and have never gotten a reply.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
A mileage calculation needs to be used. A year ago it was worth it to drive directly to a gig. With today's rates I only take a gig if I am going that way anyway. I spend way too much time tracking down bad documents that they send quite often.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Since I started with them the rates have been going down. I take a far fewer gigs form them these days. The service they provide when things go wrong ( and things do go wrong) has gotten slower in the past year. You wait on hold a long time and emails and text are never returned in a timely fashon
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