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Very frustrating company to work for. They make changes without thoroughly thinking it through and consulting the people who are on the front lines.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Making changes too quickly. Poor communication. Not taking in the customer's perspective
Quelles sont les meilleures choses à propos de votre équipe?
Incredibly supportive. The culture is about building each other up
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Team spirit, although we are all working remotely we have lost that community
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Yes, customer service has a lot of responsibility and pressure. Many entry level jobs are paying more then tenured phone agents
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Being supportive of the customer service team. Very high pressure position without the training needed. They are just looking for warm bodies to answer the phones
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