Coldwater Creek – I patiently waited for 3 months for my order, with the due date being pushed out a week at a time, and then this week my order was completely cancelled. Meantime, my quantity of Junk emails has increased from 12 or so to over 200 a day. This has been an absolutely horrible service experience.

Coldwater Creek is a specialty direct mail retailer of apparel, gifts and jewelry. leggi di più

I patiently waited for 3 months for my order, with the due date being pushed out a week at a time, and then this week my order was completely cancelled. Meantime, my quantity of Junk emails has increased from 12 or so to over 200 a day. This has been an absolutely horrible service experience.

Che cosa deve fare il gruppo dirigente per migliorare?

Old outdated methods and opinions. Need to stop micromanaging from the top level.

What can this brand most improve?

customer service, truth in advertising

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

Senior management ran this company into the ground, AGAIN.

What can this brand most improve?

Expedite shipping! Don't job out customer service to other countries!!

What can this brand most improve?

product falls apart workmanship poor

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