Sharecare – I enjoy my job as a customer service representative in the medical records call center, but my supervisor doesn't care about customer service at all, he cares that we make sure our calls are no longer than 2 min 30 seconds. How do you rush an elderly person off the phone? I'm there to help them | Comparably

Sharecare – I enjoy my job as a customer service representative in the medical records call center, but my supervisor doesn't care about customer service at all, he cares that we make sure our calls are no longer than 2 min 30 seconds. How do you rush an elderly person off the phone? I'm there to help them

Sharecare società ha sostenuto
A health and wellness engagement platform providing consumers with personalized information, programs and resources to improve their health. leggi di più
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I enjoy my job as a customer service representative in the medical records call center, but my supervisor doesn't care about customer service at all, he cares that we make sure our calls are no longer than 2 min 30 seconds. How do you rush an elderly person off the phone? I'm there to help them

Che cosa ti rende più felice sul posto di lavoro?

Helping the patients get what they need

Quali sono alcune delle cose migliori della tuo team?

We all work good together and are good at our job

Cosa ti piace di più del team di leadership?

I don't deal that much with them. If you transfer a patient to a manager, you get yelled at by our supervisor. They never answer the phone always get voicemail

Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?

We work in a very busy call center and when the operator of one of the 12 hospitals doesn't know who to send the call to it always comes to us. We all give 100% every day. We get an incentive bonus monthly if we meet our quota but if you have an unscheduled absence you don't get it. Unfair

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