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Very frustrating company to work for. They make changes without thoroughly thinking it through and consulting the people who are on the front lines.
Che cosa sta andando male e come può essere migliorato?
Making changes too quickly. Poor communication. Not taking in the customer's perspective
Quali sono alcune delle cose migliori della tuo team?
Incredibly supportive. The culture is about building each other up
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
Team spirit, although we are all working remotely we have lost that community
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Yes, customer service has a lot of responsibility and pressure. Many entry level jobs are paying more then tenured phone agents
Che cosa deve fare il gruppo dirigente per migliorare?
Being supportive of the customer service team. Very high pressure position without the training needed. They are just looking for warm bodies to answer the phones
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