Change the HR head and her team.
My current company is amazing. Extremely good HR. Very polite. Very courteous. I never had to do 1 follow up.
Processes are not in place. Over commitment to customers made by MDs and Leads with out consulting the Project managers of they can even be delivered
They sell Projects very cheap. The rates are too low and over commitments made with out consulting the delivery team. The MD of WTC turns deaf ear to feedback given.
My boss the delivery head of WTC Noida is excellent person. I wanted to work form him as I could learn a lot. But WTC HR policies are so bad that I resigned
I used to work 13 hrs a day on a average over a year. I supported the org during COVID when 1/2 the employee was sick. I had COVID but I used to work to support the org. No additional pay for over time not even a word of thanks.