75
eNPS Score
Q&A With Masergy Employees
Masergy employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Masergy
Able to deliver quickly with high quality
stop ignoring complaints at installation
I get an opportunity to be part of growth
Customer support and service. Product stablility
Exciting, Innovative, Inspirational, Technological, Good Environment and Trainings
Q&A With Masergy Employees
IDX: 0 TOT: 15
How's the work life balance at Masergy?
Not good. Operations is severely under staffed so you are expected to work way more than 40 hours a week.
Good life/work balance.
What's the work from home policy like at Masergy?
Working from home was aggressively discouraged. There is no real work from home policy unless it benefits the company due to lack of available desk space.
How's the leadership on the Customer Support team at Masergy?
Unwilling to match the headcount to the customer demand.
What benefits does Masergy provide?
Medical, dental, vision, 401(k) match
What's the company culture like at Masergy?
Everyone has the same focus, making a great customer experience. It is nice to work for a company where everyone is headed to the same goal.
What part of Masergy's business is growing fastest? What part is having difficulties?
UCaaS is growing the fastest. No difficulties that I know of.
What do people at Masergy think about the CEO? What do they do well and what can they improve?
Great respect for the CEO. Their network is the model of stability. Need to enhance and modernize the customer portal.
What do employees at Masergy think about their benefits?
Masergy employees rate their overall benefits an A+ and most of them think the perks are Good. 100% of Masergy employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation, and most of the employees believe the cash value of their benefits is $2500+/mo.
How's career growth and advancement at Masergy?
100% of the same employees also feel like Masergy is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Masergy.
How are the managers at Masergy?
Masergy employees rate their manager an A+ or 93/100 and the majority believe their manager truly cares about them as a person. Most of the employees (67%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Masergy?
Masergy employees rates their pay and overall compensation an A+ or 89/100. 82% of employees believe they are paid fairly and 75% of employees get raises every year.
Curious about what work's like at Masergy?
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Should I work at Masergy?
83% of Masergy employees would encourage their friends to become coworkers, whereas 9% are neutral and 8% would not recommend working at Masergy to their friends.
| 83% | Promoters |
|---|---|
| 9% | Passive |
| 8% | Detractors |
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Recently Asked Questions about working at Masergy
- What's the work from home policy like at Masergy?
- How's the leadership on the Customer Support team at Masergy?
- How's the work life balance at Masergy?
- What do people at Masergy think about the CEO? What do they do well and what can they improve?
- What part of Masergy's business is growing fastest? What part is having difficulties?