
How literally SO VERY SMART every single one of them is.
the ability to accrue actual sick days instead of PTO days which expire annually.
People know each other's names. Value as a person and as an employee is recognized.
Answering a customer's question with a "yes we can, and we can by x date" honestly.
The team members with airline/aircraft/wifi experience are a super talented bunch, their ability to troubleshoot/diagnose/recommend is beyond compare.