What's the Customer Support team like at BambooHR?

Customer Support here isn't like the typical Customer Support 1) because we have an amazing product and so a lot of the questions are how to use it vs. complaints 2) we have amazing clients and 3) we hire individuals who think beyond the current question to elevate clients' understanding and to infuse strategic value. A lot of times clients are viewing our Help content (which is way above industry standards in terms of support) and just have a clarifying question or two. Our Support team works together to help each other learn and grow. We have great response times to calls and emails and we are always identifying areas to further improve clients' experiences.