Health Care Service Corporation (HCSC) is the largest non-investor-owned health insurance company in the United States. HCSC offers a wide variety of health and life insurance products and related services, through its operating divisions and subsidiaries including Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas. The company provides dental, life and disability insurance coverage through Dearborn National. HCSC employs nearly 22,000 people and serves more than 15 million members.
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How does Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC measure success and growth in the Customer Support department?
1 Answers from Employees at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC
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We work on something called First Call Resolution. Successfully resolving a members issue without them having to call back again and again. Ultimately this makes the customer happy and provides peace of mind. If we are receiving duplicate calls from people for issues that could of or should have been resolved the first time, it crowds the call center. It’s unnecessary for the customers all around to have to do that.
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- How often do employees get raises at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC?
- What is Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC's internship program like?
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