If you could make changes, how would you improve the culture at CHG Healthcare?

The IT department leadership do not practice "putting people first." It's supposed to drive every decision within the company. They have a strong culture at CHG, but they focus too much on things that don't matter. Is the employee good at their job? Yes. They are. But, they don't come to every culture event, therefore he's bad at their job. Their metrics for success are skewed. They have favorites that can get away with behavior that if someone else were to do the same thing, their reputation would suffer. They also have a core value of "continuous improvement." But they take it too far. If someone makes improvements from step a to b, they don't celebrate the improvements they've made.... they get bugged at the employee for not being at step c.... even though the employee had no idea they needed to get to step c because they haven't gotten honest feedback about the step c being needed.