How's the leadership on the Customer Support team at Enterprise Rent-A-Car?

The highest level has what we suppose is the highest quality and likely it goes down in quality from there. Local management could be great but it is not consistent not is there any way of seeing that this is the case as managers are promoted not based on leadership or interpersonal skill but on a store's or personal performance numbers. Often a common correlation between leadership and performance exists but its not always the case. Interaction with higher leadership is minimal or none.