Enterprise Rent-A-Car Employee Reviews
Out of 735 Enterprise Rent-A-Car employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Enterprise Rent-A-Car improve their work culture. The Admin team, with 91% positive reviews, reports the best experience at Enterprise Rent-A-Car compared to all other departments at the company. The Operations team offered the most constructive feedback, with 39% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 5 days ago
Posted 8 days ago
What do you like best about the leadership team?
Too demanding and not helpful
Posted 8 days ago
The current area leadership team is made up of very personable people, who stop and talk to you when they visit your branch. We don't usually have much interaction with them, though.
Review from Customer Support Dept
Everyone works like a team
They call in favorites with drivers
They care about the development of their employees to a certain extent. As in most cases if you make the effort to learn and improve they will try to give you the time and effort to help you improve. They keep track of your general mood about once a month to make sure you're okay which is important.
What does the leadership team need to get better at?
Better training and preperation each day
Posted 5 days ago
Communication, lead by example, and dont micromanage. Dont lie to employees. Actions speak louder than words
Not firing people when they are at the lowest point. Maybe supporting their recovery would be better.
Review from Customer Support Dept
They need to get better at understanding employee needs. No we dont want a "party" every other month that no one goes to. We want raises. Our own employees shouldnt have to go to food banks to get food while Enterprise provides thousands/millions to food banks that are out of country.
Planning, organization, people skills, empathy.
What is the best part about your compensation package?
Medical dental great package yeah
I am part time I don't have a package
Some how work very good
Just ok for part time job
401K match up to 4%
Why do you feel undervalued and what would make you feel better about your compensation?
Long hours for low pay
Posted 8 days ago
I do appreciate the benefits but they're not anything special. I understand this could change with promotion, but feel there could be more understanding with time off requests for doctors appointments etc. As for the hourly wage, starting a livable minimum: enough to pay bills but not much left over
Underpaid, horrible insurance. They took $200/month out of my paycheck monthly for UHC insurance and denied every claim, so it was like not having insurance at all.
The annual rise is skipped commonly. Rate of merit is not included in benefits information.
If it was more related to the cost of living
What are some of the best things about your team?
The current local team, meaning the auto detailers, the driver, and the assistant manager, work well together and are considerate of each other, each helping the others do their best to serve the customers and get the job done safely and quickly. The previous manager was an excellent example, too.
Review from Customer Support Dept
Easy to get on with
We are trying work better as a team
Great coworkers when i go in each day
To the party line if you work harder things will be better step
What do your coworkers need to improve and how could you work together better?
Learn to come to work
at least speak to your coworkers, no communication
Less focus on interpersonal politics and more focus on improving one another
They need to stop being lazy and work as a team we need a lead
Review from Operations Dept
Stop being lazy and dont expect the detailers to do everything for you
Review from Operations Dept
What is most positive about the culture and environment at your company?
The positive feedback about the company from colleagues
Loved when they would sometimes order us lunch but that's about it
Everyone is chill in the office cause there racking in the money while we do all the work
Everyone works as a team. Management helps where the help is needed.
We celebrate one anothers sales performaces for the day, because sales numbers is the deiving factor of being qualified to getting promoted
What needs to change to make the company culture better?
The company culture could be improved by allowing the people who are the constants in the branches (the A.D.s and the drivers) to feel like they are being heard and cared about. The local managers cycle through and some of them care about the team while others don't.
Review from Customer Support Dept
Every single thing there is
Review from Operations Dept
Be more inclusive and relatable
Having the proper supplies such as car soap to wash the rentals, more detailers hired. Increased pay rate to compensate for the work that us detailers do.
Review from Operations Dept
pay less to boss and pay more to the people who really works
What did you like most about the interview process?
The person interviewing me was very gracious and seemed happy that I had applied. He explained what would be required of me and the benefits that pertained to my position.
Review from Customer Support Dept
The person I interviewed with made the process go smoothly
I really liked the area manager that did the interview.
The energy and heart if sone of the interviewers
Back then, it was positive and all about business
What would you improve about your company's interview process?
Find better people to interview
Review from Operations Dept
Be open to listen, be honest, provide feedback, don't lie
Its fair overall and flrxible
Hire better people and staff that dont fire someone for speaking up about safety
Review from Customer Support Dept
Interview for positions fairly rather than pre-determining jobs before they're advertised. This eas the biggest flaw and this is a reason why i never rent from the company despite having been gone 15 years
What makes you most happy at work?
What makes me most happy at work is when everyone on the team is supporting and encouraging one another, celebrating accomplishments and cheering each other on.
Review from Customer Support Dept
I have a coworker or two I really like. Seeing them and that's it.
The people, the culture - caring yet driven for excellence
Smiling, having fun and greeting my customers and taking a minute or two to talk to my coworker drivers
Working togather as a team
What's going wrong and how can it be improved?
Be honest instead of liars
Review from Operations Dept
Hire a more productive and supportive HR team and Management team. They condone and bad behavior, in order to not address the issue, they run off great workers. The good employees get reprimanded for bringing up issues. There's low morale at the work place. In our Temecula store
Keep managers in one position longer so they gain experience with employees and how to manage his/her work force fairly
Review from Operations Dept
Dont let customer's make reservations for the cars that arent available.
everithing is wrong, the worse company
What do you like best about your company?
I can work from home and I get paid well
It's a vibrant atmosphere
What would you most like to see improved at your company?
Better hourly rate. Fair, obtainable goals for commissions. Ethical sales. Punishment of employees that blatantly deserve it.
Review from Customer Support Dept
better bonus and/or commissions would be nice
Recognition of employees other than managers