Q&A With Experian Employees

You accrue a certain number of hours per pay check and when you have enough time accrued you can put in a request to have time off. You are limited based on business needs and if there are already people scheduled for that day.

Good, two weeks starting

First year full time hourly employee gets 15 days - and then it gets better and better ;)

No windows. 2 people to a desk, bland colors on the walls, temporary wall dividers between departments

Nosy and lack common sense

Casual! Just hang out. Lots of Jeans and hoodies around the workplace.

very innovating. Experian constantly improves it's performance with the advancement of technology.

good match for 401K that a lot of companies do not offer

pretty difficult. You are not allowed to converse nor is there any time to hold a conversation because calls are back to back all the time

if you score 3 or higher on the annual review you can almost guarantee a raise, but the raise is only a couple cents.

Experian will continue to do well but as technology advances certain job will no longer exist

Great medical and dental insurance and 401K

People at Experian do not think the CEO can relate because he hasn't walked a mile in our shoes. Employees are underpaid for all positions including management positions and then Experian agrees to raise certain wages by .50 cents to a dollar and now the company thinks we should be grateful. All over the country people are getting paid fair wages for the same jobs we have. The CEO has no idea what its like to be an employee for the call centers they are focused on the financial side of the business.

Fast and processes always change to make things easier and more effective for clients and customers

I met with one of the supervisors and I heard back one week post interview

All the questions were simple and straightforward

It was a good experience and stress free. I had two interviews. Initial phone chat from the recruiter and then a standard face to face interview with one of the supervisors or managers.

Nobody in customer service or support can work from home. Only authorized employees such as supervisors and managers.

If you have experience in customer service and can think of examples for every situational question they ask, you will get the job

They perform both

No Internship programs at call center sites

The ones that work hard and make friends with the right people

Scale is from 1 to 5...5 is hero performance. But...for engineering department success measure must fall within bell curve....sorry...this ends any justice. Don't rely on success measure.

The morale is currently a little low as it is close to the end of our fiscal year, and everyone is worried about hitting their targets. Also, there has been turnover in our management which has hit certain parts of our company hard.

Smart, Collaborative, Diverse and Engaged