72
eNPS Score
Q&A With Experian Employees
Creating a better tomorrow together. As a global brand, our role is increasingly important and the impact we make is changing things for the better. Experian is the leading global information services company that is powering opportunities to create a better world. Experian unlocks the power of data to create opportunities for consumers, businesses and society. We help people to reach life’s big milestones, from buying a home or car to helping a child attend a university. We help businesses to connect with their customers, work better together and thrive. And we support each other – our 16,000 colleagues around the globe – to succeed in our careers and achieve our ambitions.
How employees describe working at Experian
Female representation in c-suite and business units
Review from HR Dept
Experian is a good company that cares for their employees, it seems that they try to make us happy, and I appreciate that very much, but unfortunately they come short on certain things like comp and benefits. People are getting paid more and have differentiated benefits outside.
Review from HR Dept
The best companies I've ever worked at: culture is top notch, senior leaders are amazing and approachable, benefits are amazing. The feeling of being at Experian and impacting people's financial lives is truly something I feel proud of.
Review from Marketing Dept
I have worked at several other big companies and this is by far the most satisfied I have felt. Every element of this operation and my day makes me motivated to do better personally and professionally.
Review from Marketing Dept
The bonuses and opportunities for merit raises.
Review from Communications Dept
What it's like to work at Experian
- Experian employees generally work 9.1 hrs a day
- Employees at Experian report the work pace is comfortably fast
- 96% of Experian employees look forward to interacting with their team every day
- Experian employees most often take 20-30 paid vacation and sick days each year
- 87% of Experian employees report they are happy with their work life balance
- Experian employees typically get valuable feedback on how to improve at work Every Week
- 96% of Experian employees call their work environment positive
Q&A With Experian Employees
IDX: 0 TOT: 55
How's the vacation policy at Experian?
You accrue a certain number of hours per pay check and when you have enough time accrued you can put in a request to have time off. You are limited based on business needs and if there are already people scheduled for that day.
Good, two weeks starting
First year full time hourly employee gets 15 days - and then it gets better and better ;)
What's the office layout like at Experian?
Top Employee Response
Great! We have a great office that is very fun and has a ton of perks.
No windows. 2 people to a desk, bland colors on the walls, temporary wall dividers between departments
What are your coworkers at Experian like?
Top Employee Response
They come from all types of backgrounds and it depends on which business unit you work for on the types of people there are. Each team has their own culture inside a larger organization. Lots of opportunity for growth which is why I like it so much.
Nosy and lack common sense
What is the dress code at Experian?
Casual! Just hang out. Lots of Jeans and hoodies around the workplace.
How innovative is Experian?
very innovating. Experian constantly improves it's performance with the advancement of technology.
What unique perks and benefits does Experian provide?
good match for 401K that a lot of companies do not offer
How difficult is it to maintain a social life while in your job at Experian?
pretty difficult. You are not allowed to converse nor is there any time to hold a conversation because calls are back to back all the time
How much and how often do raises happen at Experian?
if you score 3 or higher on the annual review you can almost guarantee a raise, but the raise is only a couple cents.
How do you feel about Experian's future?
Experian will continue to do well but as technology advances certain job will no longer exist
What benefits does Experian provide?
Great medical and dental insurance and 401K
What do people at Experian think about the CEO? What do they do well and what can they improve?
People at Experian do not think the CEO can relate because he hasn't walked a mile in our shoes. Employees are underpaid for all positions including management positions and then Experian agrees to raise certain wages by .50 cents to a dollar and now the company thinks we should be grateful. All over the country people are getting paid fair wages for the same jobs we have. The CEO has no idea what its like to be an employee for the call centers they are focused on the financial side of the business.
How's the work pace at Experian?
Fast and processes always change to make things easier and more effective for clients and customers
Who did you meet with during your interview? And how long did it take to hear back from Experian?
I met with one of the supervisors and I heard back one week post interview
What was the most difficult question that was asked during your interview at Experian?
All the questions were simple and straightforward
How would you describe your overall experience interviewing at Experian?
It was a good experience and stress free. I had two interviews. Initial phone chat from the recruiter and then a standard face to face interview with one of the supervisors or managers.
What's the work from home policy like at Experian?
Nobody in customer service or support can work from home. Only authorized employees such as supervisors and managers.
What's the interview process like at Experian?
If you have experience in customer service and can think of examples for every situational question they ask, you will get the job
Does Experian drug test or do a background check?
They perform both
What's the internship program like at Experian?
No Internship programs at call center sites
What kind of people succeed at Experian?
The ones that work hard and make friends with the right people
How does Experian measure success and growth in the Engineering department?
Scale is from 1 to 5...5 is hero performance. But...for engineering department success measure must fall within bell curve....sorry...this ends any justice. Don't rely on success measure.
How's the morale at Experian?
The morale is currently a little low as it is close to the end of our fiscal year, and everyone is worried about hitting their targets. Also, there has been turnover in our management which has hit certain parts of our company hard.
What is most positive about the culture and environment at Experian?
Top Employee Response
Real sense of team
What are some of the best things about your team at Experian?
Smart, Collaborative, Diverse and Engaged
What do you like best about the leadership team at Experian?
Top Employee Response
Forward thinking mind-set and good at keeping employees informed with company updates
Curious about what work's like at Experian?
Anonymously Ask Experian Employees Any Question
Should I work at Experian?
78% of Experian employees would encourage their friends to become coworkers, whereas 16% are neutral and 6% would not recommend working at Experian to their friends.
| 78% | Promoters |
|---|---|
| 16% | Passive |
| 6% | Detractors |
