
Stop pretending that everything is all positive, all the time. Get better communication between departments. Stay on top of sellers so that users who purchased tickets months ago aren't left outside their event ticketless because no one bothered to follow up with the broker and make sure they were actually going to deliver the tickets. "Last minute" might be the company philosophy, but users want their ticket when they pay for it, not at some nebulous time months in the future. Saw way too many customers get burned by this.
I wouldn't change a thing!
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