73
eNPS Score
Q&A With Gametime Employees
Gametime employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Gametime
Very accessible to ask questions to and transparent about company performance and goals
empathy, support, cooperation, thoughtfulness and kindness
transparency of goals, finances and current company health
Review from Engineering Dept
open about plans and goals
It's helped me grow in my career and have a life as well. Gametime allows me to express my opinions, try new things creatively and actually put those things to use as we learn from them and grow together.
What it's like to work at Gametime
- Gametime employees generally work 8.4 hrs a day
- Employees at Gametime report the work pace is comfortably fast
- 93% of Gametime employees look forward to interacting with their team every day
- Gametime employees most often take unlimited paid vacation and sick days each year
- 93% of Gametime employees report they are happy with their work life balance
- Gametime employees typically get valuable feedback on how to improve at work Every Week
- 98% of Gametime employees call their work environment positive
Q&A With Gametime Employees
IDX: 0 TOT: 17
What's the vibe like in the Customer Support dept at Gametime? How many hours are you working?
I work 40 hours a week, sometimes more if things are crazy and we need all hands on deck. Great team, super supportive.
Going to work feels a lot like hanging out with your friends. It's relaxed, everyone looks out for each other. I work full time, 40 hours a week. OT is very, very rare.
What's the Customer Support team like at Gametime?
We are AMAZING! We want our customers to go out and have a great time, so we work hard to make it happen.
Tight knit, funny, encouraging.
What's the pay like for Customer Support roles at Gametime?
Pretty average for a startup, better than average for my locale. I work from home, and my area is pretty economically depressed. $15 isn't much in a major metro like SF, but where I live, it's considered almost princely.
$15/hour for English only agents, $18/hour for English/Spanish bilingual. $155/month cell phone and internet stipend. Plus 100% company paid health, vision, dental, and life insurance, and $100/month in company credit to buy event tickets.
What's the company culture like at Gametime?
Fast paced, fun, tight-knit. We are FAMILY, and we treat each other like it. There's a little sibling rivalry, as one expects in any healthy family, be we all have each others' backs.
Energetic, fun, profoundly nerdy.
If you could make changes, how would you improve the culture at Gametime?
Stop pretending that everything is all positive, all the time. Get better communication between departments. Stay on top of sellers so that users who purchased tickets months ago aren't left outside their event ticketless because no one bothered to follow up with the broker and make sure they were actually going to deliver the tickets. "Last minute" might be the company philosophy, but users want their ticket when they pay for it, not at some nebulous time months in the future. Saw way too many customers get burned by this.
I wouldn't change a thing!
What do people at Gametime think about the CEO? What do they do well and what can they improve?
Top Employee Response
I can't speak for my co-workers, but I love our CEO. He's constantly thinking about ways to improve the product and the company, and is quick to jump on suggestions and see if they'll work. He is very open about how the company is doing, holding a monthly "ask me anything" meeting for the entire company. He is very accessible, easy to communicate with, and when he is wrong, he owns it.
I like the CEO well enough. He's passionate and really cares. I think he should spend a little time "in the trenches", so to speak, to get to know more than just the people in the HQ. The company is good at providing great support experiences. They are really bad at reading the room, though, and all of their ads feature sexy young women, with little emphasis on what the company actually DOES.
How's the work life balance at Gametime?
Top Employee Response
Wonderful! Although we have set schedules, we have the ability to trade with co-workers for super flexibility. Emergencies are handled with a wave of the hand and "Go! Take care of yourself and your family, we'll be fine!". When we are off, we are expected and encouraged to be OFF - disconnected and doing something that isn't work.
Fine for the remote team. Never had an issue getting time off approved.
How helpful was your Customer Support team when you were first hired at Gametime?
Not very. People seem to feel threatened by new hires, especially if the new hires are enthusiastic or have broader skillsets.
How's the morale at Gametime?
Great! Speaking for myself, I never feel beat down or unappreciated, and I never feel like I need to keep looking over my shoulder to avoid being stabbed in the back. I get the impression my teammates feel the same way. We can relax and be silly with each other and with the management, and still do stellar work.
How's the leadership on the Customer Support team at Gametime?
FANTASTIC! Super supportive, criticism is direct and constructive, and not saved up for blindsiding. If you mess up, you're gently corrected. "Hey, not that way, this way." It's easy to trust our management because they don't play games and they genuinely want us to succeed.
What interview questions does Gametime ask?
We role played some "irate customer" calls.
What's the interview process like at Gametime?
Two video interviews, very relaxed and cheery.
What part of Gametime's business is growing fastest? What part is having difficulties?
Top Employee Response
The entire operation is experiencing explosive growth.
What benefits does Gametime provide?
Top Employee Response
100% company paid health, vision, dental, life, and disability insurance for employees, 70% paid health, vision, and dental for dependents. $100 per month in company credit for ticket purchases. Cell phone and internet reimbursement. Two weeks PTO. Paid parental leave. Paid jury duty leave.
How are the benefits at Gametime for employees in Engineering?
78% of Gametime employees in Engineering say they are satisfied with their benefits. The majority of employees in Engineering also get Unlimited of paid vacation.
How's career growth and advancement at Gametime?
On average, majority of employees have a mentor to help them navigate their career at Gametime.
Curious about what work's like at Gametime?
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Should I work at Gametime?
80% of Gametime employees would encourage their friends to become coworkers, whereas 13% are neutral and 7% would not recommend working at Gametime to their friends.
| 80% | Promoters |
|---|---|
| 13% | Passive |
| 7% | Detractors |
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Recently Asked Questions about working at Gametime
- How helpful was your Customer Support team when you were first hired at Gametime?
- How's the morale at Gametime?
- What's the vibe like in the Customer Support dept at Gametime? How many hours are you working?
- What's the Customer Support team like at Gametime?
- How's the leadership on the Customer Support team at Gametime?