Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. читать еще
Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
Каковы самые лучшие качества в вашей команде?
Agents are excited about repair and interacting with the Clients.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
Not much. We are expected to be happy all the time to impress District/Regional staff, and manager's attempt micro-manage all aspects of our lives. Very cultlike.
Что идёт не так, и как это можно улучшить?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
Почему вы чувствуете себя недооцененным(ой), и как ваша зарплата могла бы на это повлиять?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
В чем руководство должно стать лучше?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
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