What skills do you need to be successful in the Sales department at Ibex Global?

Talking to customers whose existing services are not functioning properly and getting them to agree to adding more non-functioning products, selling more products to customers who already can't afford their monthly charges and are calling to downgrade, keeping accounts in which the caller wants to cancel because the account holder passed away and adding products to said account, stalling your customer while you ask for permission to issue a credit that you know the customer deserves, stalling the customer while you ask for permission to disconnect an account because the customer is moving outside the service area, documenting 3 different systems with the same information while you talk to the customer, doing all of this in 12 or less.