If you could make changes, how would you improve the culture at PNC?

Agile transformation is helping to shift the culture but more needs to be done. Upper management in the traditional business lines need to get out of the waterfall mindset. Being rigid on dates and project scope creates a lot of conflicts. Line of Business product managers need to have a better vision of where they are going so that shifting priorities don't cause lost work and inefficiencies. We often lack good in house resources for design and development and this causes us to rely a lot on contract employees. Some of these folks are awesome and some are sub-par. We do have some highly engaged folks in Digital but we've have grown fast. Not sure we have the right structure to support our size.

Make it more an actual team atmosphere. When one dept makes a mistake, another person shouldn't get the shaft for doing their job.