What do people at PNC think about the CEO? What do they do well and what can they improve?

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Didn't even know his name while I worked there, only my immediate supervisor and his report system. They sound great when they are getting you on board; however, they could improve their customer service by ensuring other departments own their own mistakes and allow customer service to do their job in ensuring their customers get the help they need and deserve. I am SO glad I bank with an institution that their reps are great and do not make you feel like you should get off the phone as quickly as possible like PNC enforces their reps to.