No development of the employees.
That they can actually act as they believe in the culture of the company.
A whole new management team. Creating a warm environment for employees, in order for them to deliver the proper customer experience they want delivered.
This company has to learn how to inspire and lead. It demands a lot out of workers, but pay very little and do not show any appreciation.
I feel undervalued because there is never a sense of appreciation to go around. That is why the NYC district has different store managers every day. This company is like a revolving door.
This company only cares about impacting "secret shop" scores. They put the customer experience before acknowledging and highlighting the very people that work for them. The higher-ups and executives only come around in order to dehumanize and criticize staff members.