There is no real leadership to speak of
Service, products, faster response times.
Its an overall great company to grow with. However working at a call center is never fun. You typically have to be at this position for 6 months before you can apply to a new position.
accomplishing good work and getting things done
CEO has a vision, but middle management will destroy a wet dream. If not in their little clicq, they will get rid of you the most kind way.