
Professionalism of floor employees, directors and managers getting emotionally upset in front of their employees and customers, culture of gossip tolerated and exasperated between teams.
Understanding and Communicating responsibilities, creating strategy and defining a clear plan towards the success of that, investing into their employees and teams vs expecting 75 hr. weeks for salaried employees. GMS should be holding directors accountable with feedback from their direct reports.
Stations consistently critiques their workers, directors and above are not held accountable. Instead they throw their director to reports or employees under them under the bus in order to save face. Team and family are words often spoken however a toxic environment is the reality.