More process efficiency and equitable dealings with its most valuable asset - HUMAN resources!
Communication and process efficiency. They seem slow, unorganized and implement policy on very arbitrary bases with no consideration for facts that vary wide in different cases or how they directly impact authors who produce TB's own commodity that generates its revenues.
Not positioned to offer meaningful input on this particular issue, as all communication is via email or phone. No routine meetings between clients and affiliated freelance writers are permitted for obvious reasons. Nor does TB host teleconferencing sessions for real-time contact with other authors.
TB's head honchos have been misled into thinking they run things but are truly just back-end puppets being pulled on strings from far away. The best way to improve their position is to begin with admission of error and oversight. Then, re-prioritize a new agenda to organize processes and procedures.
As my affiliation with this firm is an independent contractor, I can earn whatever many pleased clients would gladly pay. But TB editors say 'no' in their low reviews of my work. This by itself is unfair, but they changed rules to where reviews are just once a year. So, there is no work incentives.