Plain and Simple. Making the guest happy.
Make sure youre interviewing people for the right position. lol I applied for sales.
Management at Viking already knows everything. There is no use in asking WHY? or asking them to maybe try something different, like give adequate customer service. If you hate customers and love saying NO! This is the job for YOU! You'll be a Lead in no time.
Honestly, I feel overpaid for what I do. I do a very basic level of customer service. I really don't have to be nice or show interest at all, I just need to follow policy, know it backwards and forwards, and if I'm not sure what the answer is, the answer is No. I guarantee.