Viking Cruises Leadership Employee Reviews
What do you like best about the leadership team?
Teaching us with proper instruction and in a polite manner
creative and innovative ideas and support from all
Professional, admirable, role model. Kudos everyone
They need to learn more
Leadership really listens - their hands might be tied to do everything you want but they always take feedback into serious consideration
Cooperation with the team , all are very eager to do the task succesfully
Their commitment to their employees
Great team with big values
the leadership is very good in term of the crew and passenger .. they pot all the effort in everting they do
Training department does a great job of constantly updating material and keeping staff up to date of new product details. Leadership has improved over the 4 years I have been with the company.
What does the leadership team need to get better at?
Management does not understand our team at all. Every decision to make changes negatively impacts are ability to sell and reduces our income. We were hired with promises of great commission, but this is just gaslighting. We make less than many of the retail workers locally. I blame management.
They need to create a culture that creates buy in and fosters a sense of enthusiasm for the job. Greater fairness and transparency will be great too.
The leadership teams from each dept actively work against each other. Supervisors require 300% outbound to inbound ratio but WF management team is constantly reminding employees to wait 5+ seconds before making outbound calls, constant tug of war between WF and supervisors, emp. stuck in the middle.
Management at Viking already knows everything. There is no use in asking WHY? or asking them to maybe try something different, like give adequate customer service. If you hate customers and love saying NO! This is the job for YOU! You'll be a Lead in no time.
Being kind, nonjudgmental leaders who lead by example not fear.
They need to change their attitude,some of them have no basic culture and respect.Very sad for one company to have people like that as General Managers in hotel.