Amica Mutual – Customer service has declined significantly this year in particular. I have been trying to resolve an issue for months now. Agents do not follow up, return phone calls or even email a response. This is very frustrating and time consuming. Perhaps a call to the Insurance Commissioner is in order.

Amica is the oldest mutual insurer of automobiles in the country. We also offer home, marine, personal umbrella liability and life insurance products. read more

EMPLOYEE PARTICIPANTS: 111

TOTAL RATINGS: 1270

CEO: Robert DiMuccio

HR or Marketing? Claim Your Free Employer Account

Customer service has declined significantly this year in particular. I have been trying to resolve an issue for months now. Agents do not follow up, return phone calls or even email a response. This is very frustrating and time consuming. Perhaps a call to the Insurance Commissioner is in order.

Other Employee Reviews for Amica Mutual

What's going wrong and how can it be improved?

Overworked and underappreciated. Too much pettiness.

What is the best part about your compensation package?

It's great. I am so satisfied.

What do you like best about the leadership team?

They all have a very positive outlook

What are some of the best things about your team?

i enjoy spending time with the people

Briefly describe your overall experience at your company

Great, hard work good reward

Rate your company

Customer service has declined significantly this year in particular. I have been trying to resolve an issue for months now. Agents do not follow up, return phone calls or even email a response. This is very frustrating and time consuming. Perhaps a call to the Insurance Commissioner is in order.

Other Employee Reviews for Amica Mutual

Read Reviews by Category

Browse Reviews by Dept.

Browse All Companies