Amica Mutual Leadership Employee Reviews
What do you like best about the leadership team?
They are nice and friend
Offers leadership plan with current young employees
They seem to. Listen well and try to get to know you on a personal level.
Transparent communication and always have employees best interest at heart.
There is a unified feeling and a clear path to career success and continued development.
They know who the employees are and they Promote from within.
Review from Customer Support Dept
Concern for customers and employees
They all have a very positive outlook
What does the leadership team need to get better at?
Being less "nice". Holding people accountable for actual results.
Spend time in the role they are leading. Not an hour or a day but a week or a month to understand the asks they are asking.
Be more flexible with ideas
Admit that bad decisions were made, a little humility goes a long way.
Listen to employee feedback also hire and promote people with experience
Micromanagement is a huge issue at Amica. It starts at the top.
Raise salaries to compensate for the increased workloads, especially, if they are unable to retain or recruit Employees.
Developing people and room for advancement
Home Office needs to figure out why a huge # of emplyees are quitting (and why everyone is suddenly retiring). For far too long Amica has been reactive, not proactive, at employee engagement. For example, why did It take until 2021 for Amica to permit employees to wear jeans to work?
Senior management is completely disconnected from customer facing employees. They have failed to recognize and acknowledge their overworked staff. Nobody wants to work at Amica anymore.
Micromanaging is a rampant problem at Amica. It starts from the top and rolls down to every level. Autonomy is not allowed and questions status quo is frowned upon. Very old school, old boys club.
After over a decade of working in the IT department, I'm sad to say this is not longer the Amica I signed up for. The new CIS leadership is not transparent in their decisions and now truely embodies the meaning of at-will-employment. We are losing the best of our workforce because of our CIS execs
They need to stop playing favorites, actually help their customers and stop pushing their customers off the phone, the managers are never available to speak with the customers.
Review from Customer Support Dept
promotions would be a start
Stop punishing people who tell you the truth and rewarding those who tell you what you want to hear.