-15
eNPS Score
Q&A With AOL Employees
At AOL, we strive to bring together passionate people from every part of the media landscape to construct an industry-leading company that exemplifies our commitment to premium content and innovative technology.
How employees describe working at AOL
customer service and products. busy. busy busy !
Have customer service representatives that attempt to resolve problems such as MISSING EMAILS, EMAIL ATTACHMENTS THAT DON'T OPEN rather that asking numerous questions regarding use of e-mails on phones (don't use as a primare); instead I use AOL GOLD - the PREMIER access either by Desktop or Laptop
Customer service is totally incompetent.
I have been with AOL since the early beginning of the Internet and have had an overall great experience. AOL provides many additional services and I have yet to use them have all, but the ones I have used have proven very useful and helful.
Customer service for faster results
What it's like to work at AOL
- AOL employees generally work 8.8 hrs a day
- Employees at AOL report the work pace is moderate
- On a typical day, employees at AOL have 3 meetings
- 88% of AOL employees look forward to interacting with their team every day
- AOL employees most often take 20-30 paid vacation and sick days each year
- 75% of AOL employees report they are happy with their work life balance
- AOL employees never get valuable feedback on how to improve at work
- 75% of AOL employees call their work environment positive
Q&A With AOL Employees
IDX: 0 TOT: 21
What is the best part about your compensation package at AOL?
Flexible hours
Health benefits
100% 401k match
What do you like best about the leadership team at AOL?
Top Employee Response
I don't really interact with them at all
Transperency
Transparent
What is most positive about the culture and environment at AOL?
flexibility
AOL Energy is just the best
What makes you most happy at AOL?
Freedom to explore
Technology
What should I wear for an interview at AOL?
Business casual should work. Once there unless it’s fairly casual up to and including T-shirts if you aren’t client facing, which I was.
How does AOL make decisions around promotions?
The process is ad hoc and manager dependent. VP and above require CEO approval which can block deserving employees if they haven't had sufficient CEO exposure.
What are your coworkers at AOL like?
not diverse
What are some of the best things about your team at AOL?
Independence in decisions
What does the leadership team at AOL need to get better at?
Top Employee Response
Don't expect passion if focus keeps shifting
What's going wrong and how can it be improved at AOL?
Top Employee Response
We've lost too much institutional knowledge and we never document how things fit together
BE THE FIRST TO ANSWER
I worked for AOL back when they started for 14 yrs. How can I get info on my possible pension?
How are the benefits at AOL for employees in Engineering?
AOL's Engineering team rates their overall benefits an A- and most of them think the perks are Good. 84% of AOL employees in Engineering say they are satisfied with their benefits. The majority of employees in Engineering also get 20-30 days of paid vacation, and most of them believe the cash value of their benefits is $1500 - $2500/mo.
How's career growth and advancement at AOL?
47% of the same employees also feel like AOL is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at AOL.
How are the managers in the Engineering department at AOL?
AOL's Engineering team rates their manager a B or 73/100 and the majority believe their manager truly cares about them as a person. The engineering team (60%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at AOL?
AOL employees rates their pay and overall compensation a B or 73/100. 59% of employees believe they are paid fairly and 95% of employees get raises every year.
Curious about what work's like at AOL?
Anonymously Ask AOL Employees Any Question
Should I work at AOL?
30% of AOL employees would encourage their friends to become coworkers, whereas 25% are neutral and 45% would not recommend working at AOL to their friends.
| 30% | Promoters |
|---|---|
| 25% | Passive |
| 45% | Detractors |
