Chewy Company Culture
Chewy Culture
This score is derived from employee ratings & reviews2.9/5
Chewy's Overall Culture is rated C-
Awards
Chewy CEO
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Sumit Singh
60 /100
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Mission, Vision, & Values
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Chewy Culture At a Glance
Chewy has 20000 employees in 2 locations. 87 employees at Chewy have reviewed Chewy across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 87 Chewy employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Chewy are not very pleased with their total compensation at Chewy, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Chewy are not very pleased with their team. 87 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Chewy are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Chewy believe the environment at Chewy is positive. Most Participants believe the pace of work at Chewy is extremely fast. About 37% of the employees at Chewy work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Chewy are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Chewy News
Chewy Recognized by Forrester's Customer Experience Index
липень 11-го, 2025липень 10-го, 2025липень 12-го, 2025
We’re proud to share that Chewy has been named one of Forrester’s “elite” brands in the 2025 Customer Experience Index, placing us in the top five percent of brands globally for the fourth year in a row. We’re especially honored to be one of only 10 brands worldwide to maintain elite status. Special thanks to our Customer Care Chewtopians for leading with passion, empathy, and care every day!
Chewy Recognized by Comparably's Best Places to Work Awards
червень 26-го, 2025червень 25-го, 2025червень 27-го, 2025
We’re incredibly proud to share that we’ve been recognized with four Comparably awards, thanks to reviews from our amazing Team Members: Best Company for Career Growth, Best Leadership Teams, Best HR Teams, and Best Marketing Teams! These honors reflect the passion, dedication, and collaborative spirit that define our Chewy culture. Here’s to continued growth, leadership, and innovation—together!
Chewy awarded the inaugural Masters of Scale Business Award in Customer Experience
жовтень 24-го, 2024жовтень 23-го, 2024жовтень 25-го, 2024
We are thrilled to be awarded the inaugural Masters of Scale Business Award in Customer Experience! This award recognizes organizations that “put customers at the heart of their business”—we are honored to be seen as a company that is leading the pack in innovative and engaging customer experiences.
Chewy named one of America's Greatest Workplaces 2024 by Newsweek
липень 12-го, 2024липень 11-го, 2024липень 13-го, 2024
We’re excited to share that we’ve been named one of America’s Greatest Workplaces 2024 by Newsweek, earning a four-star rating as a company that holds career growth, work-life balance, and benefits to a high standard. Congratulations to our pack on this accomplishment—here’s to more learning and fun as we continue to innovate the pet space this year and beyond!
Chewy ranked #1 across all brands on Forrester's US Customer Experience Index, achieving elite status and the top spot amongst Retail brands
червень 26-го, 2024червень 25-го, 2024червень 27-го, 2024
We're proud to share that Chewy was ranked #1 across all brands recognized on Forrester's US Customer Experience Index, achieving elite status and maintaining the top spot amongst Retail brands for the third year! Special thanks to our Customer Service team for prioritizing pet parents and creating amazing experiences!
A Day in the Life
A Day in the Life
Chewy employees generally work 9.6 hrs a day
Work Hours
A Day in the Life
Employees at Chewy report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Chewy have 1 meeting
Meetings
A Day in the Life
70% of Chewy employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Chewy employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
67% of Chewy employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Chewy employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
54% of Chewy employees call their work environment positive
Environment
Let Chewy Know You Want To Work There
Tell Chewy you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give Chewy the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.
Curious about what work's like at Chewy?
Anonymously Ask Chewy Employees Any Question
Anonymous Q&A with Chewy EmployeesMost Recent Q&A
How long after an interview at Chewy does it take to hear back?
Almost immediately
Is it possible to switch teams at Chewy? If so, what is the process?
Yes. You have to be usually 90 days doing whatever your current role is and have no occurrences
What health insurance plans does Chewy offer?
I would like to ask why is it that I pay so much money out of pocket with my insurance and who can I talk to to lower my co-pays?
What is the PTO policy at Chewy?
Unlimited PTO at corporate
What's the interview process like at Chewy?
After all the transaction is done in the first time they give you an interview date and that's your first star day of work.
How long after an interview at Chewy does it take to hear back?
Almost immediately
Is it possible to switch teams at Chewy? If so, what is the process?
Yes. You have to be usually 90 days doing whatever your current role is and have no occurrences
What health insurance plans does Chewy offer?
I would like to ask why is it that I pay so much money out of pocket with my insurance and who can I talk to to lower my co-pays?
What is the PTO policy at Chewy?
Unlimited PTO at corporate
What's the interview process like at Chewy?
After all the transaction is done in the first time they give you an interview date and that's your first star day of work.
H1B Visa
In 2019, Chewy applied for 97 H1B visas. Of the work permits applied for, 98% were approved.
Work Permit Application Outcome
Chewy has a total of 20000 employees
97
Total Applied
H1B Applications Outcome
- 98% Granted (95 out of 97)
- 0% Denied ( out of 97)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 97)
- 2% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 97)
This data was calculated using publicly sourced data from OFLC Performance Data
Gender Score How positively women rate their overall experience at Chewy
Bottom
40%
Chewy currently ranks in the Bottom 40% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Chewy
Bottom
35%
Chewy currently ranks in the Bottom 35% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 30%Bottom 30% of Similar Size Companies on Comparably
-24
eNPS Score
| 32% | Promoters |
|---|---|
| 12% | Passives |
| 56% | Detractors |
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Let Chewy Know You Want To Work There
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Featured Articles
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