-29
eNPS Score
Q&A With Chewy Employees
We work in an open-space, collaborative environment that values integrity, creativity and accountability. Our team of passionate pet lovers approach each day with a get-it-done attitude and a side of entrepreneurial spirit. Our customer-first mentality allows each team member to make an immediate impact on the business no matter their role. At Chewy.com, you go home each day knowing you've made a difference.
How employees describe working at Chewy
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
peace of mind for all pet
Customer service is top notch. If there is ever a problem with a shipment, they handle it quickly. Another plus - you can actually talk to a real person that speaks good English. Keep up the good work!
Great company!! Always responsive and kind. Demonstrates integrity. They care. You talk with a real person if you need to contact the company. Congratulations. You are doing so many things so very well! I appreciate you all so much!
Major misalignment between orgs. Responsibilities and quality siffer from team to team.
Review from Admin Dept
What it's like to work at Chewy
- Chewy employees generally work 9.7 hrs a day
- Employees at Chewy report the work pace is extremely fast
- On a typical day, employees at Chewy have 1 meeting
- 72% of Chewy employees look forward to interacting with their team every day
- Chewy employees most often take unlimited paid vacation and sick days each year
- 63% of Chewy employees report they are happy with their work life balance
- Chewy employees typically get valuable feedback on how to improve at work Once a month
- 53% of Chewy employees call their work environment negative
Q&A With Chewy Employees
IDX: 0 TOT: 87
Is it possible to switch teams at Chewy? If so, what is the process?
Top Employee Response
Yes. You have to be usually 90 days doing whatever your current role is and have no occurrences
You have to wait for 90 days before switching to a different team or shift.
At the corporate level you typically need to be in your role for at least 1 year before you transfer
How long after an interview at Chewy does it take to hear back?
Top Employee Response
Almost immediately
30 days.
Only took an hour for me
Does Chewy drug test or do a background check?
yes
Yes, a mouth swab
Swab, right at the warehouse
What health insurance plans does Chewy offer?
I would like to ask why is it that I pay so much money out of pocket with my insurance and who can I talk to to lower my co-pays?
Aetna and Cigna in Dayton
What is the PTO policy at Chewy?
Unlimited PTO at corporate
You accumulate it and can only take what you have in bank.
What's the interview process like at Chewy?
After all the transaction is done in the first time they give you an interview date and that's your first star day of work.
Easy
What should I wear for an interview at Chewy?
Casual and no discrimination
Regular shirt, shorts
What benefits does Chewy provide?
Top Employee Response
401k, paid holidays, health insurance, dental, eye
Chewy provides all type of benefits. Health insurance dental insurance fishing insurance 401k retirement and etc
What is the dress code at Chewy?
Comfortable shirt and jeans shoes just a regular cold setting and don't forget your vest
Very casual, anything but a swim suit
What's the work from home policy like at Chewy?
None
There is none
How does Chewy make decisions around promotions?
The most important thing they look at is how many other people they've elevated and helped develop. Other factors include how well they work on a team, how often they meet or exceed expectations, how conscious they are of factors that cause expectations not being met, etc. The biggest thing is the development of others around them.
How's the work life balance at Chewy?
As an hourly non-exempt employee, in a Fulfillment Center, it's better than any other full-time job I've had. I get 3 days off per week and only have mandatory overtime maybe once or twice a year (not counting the COVID years). I accrue time off in hours I can use whenever I want, rather than the traditional points system.
How's the vacation policy at Chewy?
Depends on what part of the company you're in. If you're working in a Fulfillment Center as an hourly employee, you accrue a certain number of hours per week of Unpaid and Paid time off. Then you can use the hours any time you want. Salaried employees have "unlimited" PTO but they get asked more questions as to why they are not at work. I am not sure how other parts of the business do vacation time, such as the call centers or corporate employees in the FCs.
How difficult is it to maintain a social life while in your job at Chewy?
Work life balance is appreciated at Chewy for the most part.
What is the onboarding process like at Chewy and how long does it last?
It's 2 weeks. Cannot be late at all. Not even 1 minute. Fairly straightforward and easy. Ask a lot of questions. You might not be fully prepared for the floor otherwise.
What kind of activities do employees at Chewy participate in outside of work?
Family willingness education and etc
What makes you the most proud about working at Chewy?
I look forward to go to work everyday at chewy. I enjoy what I what do for chewy and take 100% pry for the name of chewy anytime. But we need better management and Lead and professionalism whan it comes to the hard working employees.
What kind of relocation or moving stipends does Chewy offer?
Chewy does have a relocation for management and leads only
How are the dental insurance options at Chewy?
Not good at all still have to come out with a lot of money out of pocket. It could be better
How are the vision insurance options at Chewy?
Not good at all. You still have to pay a lot out of pocket.
What is the best perk or benefit that Chewy offers?
Diversity and health insurance.
What do you wish you knew before starting at Chewy?
How uncompetitive the managers in the leads are to the employees. Be more professionals and espectful to the employees.
What are the most important soft skills to be successful at Chewy?
Get familiar with all departments and they problem solving software
How hard is it to get promoted at Chewy?
I feel that no matter how hard you work for chewy there is no recognition from your managers or Lied unless you are a favorite
How long does it take to hear back after applying to Chewy?
Not to long if your background is good.
Curious about what work's like at Chewy?
Anonymously Ask Chewy Employees Any Question
Should I work at Chewy?
30% of Chewy employees would encourage their friends to become coworkers, whereas 11% are neutral and 59% would not recommend working at Chewy to their friends.
| 30% | Promoters |
|---|---|
| 11% | Passive |
| 59% | Detractors |
