Chewy Employee Reviews
Out of 414 Chewy employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Chewy improve their work culture. The Marketing team, with 92% positive reviews, reports the best experience at Chewy compared to all other departments at the company. The Admin team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
The company only really cares about their customers and upper management
Review from Customer Support Dept
Fantastic, happy company that provides not only to customers but also employees.
Review from Admin Dept
Review from HR Dept
What do you like best about the leadership team?
They tend to leave you alone. Which is a double edged sword.
My immediate manager listens and validates my concerns, even if we arent aligned. Provides insight and alternative perspectives to hep understand a bogger pocture when needed. Shows eagerness to understand and learn any areas they are not proficient in to better ensure they can support me in my role
Open to hearing viewpoints that do not exactly align with their own.
Customer first. Oth jntern and external, earning trust, and debating openly committed fully
Review from HR Dept
Kind, caring, tough but fair. Very approachable. Most approachable exec team I've had in 10+ years of Corp America.
Review from HR Dept
What does the leadership team need to get better at?
Hiring competent team leads preferably from inside the company. My current supervisor is newer than I am and cancels most huddles and I have yet to have a 1 on 1 been on the team for over a month.
Review from Customer Support Dept
The executive team is only focused on supporting BC Partners exit from the sector. Along with the S-3ASR filing with the SEC. This is common in geowing companies, but Chewy is struggling to keeps its head above water. First round of layoffs, with more to come.
Review from Admin Dept
Leadership needs to get better at leading. There is no leadership presence or direction to unify teams together, and there is little communication from leadership on topics that matter to employees. Teams operate in silos with no regard for other teams, platforms, or internal user experience.
Review from IT Dept
Reviewing additional benefits to be most competitive.
planning and executing vs. running everywhere. we are no longer a startup and are NOT Amazon, have to think in terms of scale
Review from HR Dept
What is the best part about your compensation package?
The pay was fair compared to other ecommerce companies.
Review from Operations Dept
Access to Unlimited Paid time off from the beginning
Review from HR Dept
Health and dental care alone with 401k
Review from Operations Dept
Unlimited paid time off, pay raises, stock, and lots of little things that add up.
Review from HR Dept
The equity plan and stock.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Major misalignment between orgs. Responsibilities and quality siffer from team to team.
Review from Admin Dept
Chewy only gives their employees 40 hrs every 6 months of Unpaid time off. And a 1.54mins of PTO if youre employed over 4 years you get 2.31 hrs
Review from Customer Support Dept
Company does not pay relative to market
Review from Product Dept
I drive a machine every day nearly all day and mine and one other machine (out of 5) are the only type that are excluded from the $.50hr pay differential that the company offers.
Review from Product Dept
Every warehouse in our area gets more money, gets bonuses, got Covid pay. Everyone should not receive the same rate of pay when their is different skill levels.
Review from Product Dept
What are some of the best things about your team?
My immediate teammates are extremely supportive, just as driven as I am, both caring for the success of the company and the mental health of each other. Always willing to help, educate, and research towards a common goal. Wonderful brainstormers.
Great group of people who focus on getting what needs to be done, done. Extremely supportive overall.
Review from HR Dept
The ability to work independently, remotly, and come together as a team to land on big decisions
Review from HR Dept
Collaborative, kind, really smart, and FUN.
Review from HR Dept
Good flow of communication, always open to my ideas/questions, supportive and encouraging
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
The coworkers are amazing its a joy speaking with them
Review from Customer Support Dept
I work well with my direct coworkers (there are only 3 in my department) but outside of that there are very few I interact with. Some are very unfriendly and some are even immediately defensive or rude and hateful.
Review from Product Dept
They need to actually care about their job, but isn't really something that can be taught.
Review from Operations Dept
Not being so fake to one another
Review from Customer Support Dept
Not everyone works equally. Alot of younger people which means lots of drama. Several occasions of couples working together and bringing personal issues to work which can be very disruptive.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The diversity of the company
Review from Customer Support Dept
Really nice & intelligent people willing to help solve for any issues that come about.
Review from Product Dept
Everyone is there to support one another
Everyone is super fun, engaging, supportive, and uplifting
Review from HR Dept
The people and the pets make this company phenomenal.
Review from Admin Dept
What needs to change to make the company culture better?
Better data visibility so everyone can quickly understand whats working, whats not, and next steps with realistic timelines.
Review from Marketing Dept
More training for all, especially management.
Review from Product Dept
we need to stop working in silos and accept that collaboration is an enabler and not a barrier. too much goes on without coordination or alignment resulting in rework, duplication of effort and wasted time
Review from HR Dept
Music is most def needed when coming to the environment of this corporation, music is suppose to be calming and vibe-able when in a work station and nothing seems fun about this love helping people but your not bout to change my narrative with this job.
Review from Product Dept
Better management, better pay and more days off
Review from Product Dept
What did you like most about the interview process?
Panel interviews with key partners
Review from Marketing Dept
The offer came within 24 hours
Review from HR Dept
It was straightforward, didn't feel like I had to jump through hoops to schedule
Review from Marketing Dept
It was fluid, as an interactive conversation rather than the typical answer a list of questions and check the boxes.
Review from HR Dept
interview was not very technical
Review from IT Dept
What would you improve about your company's interview process?
They pick from favorites not who best suited for the job and most trained
Review from Operations Dept
Communication. Your communication is horrible.
Review from Product Dept
Actually interview people. Stop hiring everyone that breathes. Literally guy before me had his infant son during his interview and was hired
Review from Marketing Dept
Stop sending invites to an interview just to tell them before even interviewing, you used to work here and at the time we’re not accepting past employees? the application asks have you worked with chewy before so you’d Think when you get an invite to the interview you’d be interv
Review from Product Dept
More open and be positive
Review from Operations Dept
What makes you most happy at work?
Work life balance, positivity of the people around me.
Review from Product Dept
The projects that I'm a part of
Review from HR Dept
Connecting with customers who are excited to adopt digital solutions, and presenting solutions to those who really need it.
Working with business partners, they are awesome.
Review from Marketing Dept
The ability to not just do stuff but create new projects and live my ideas
Review from HR Dept
What's going wrong and how can it be improved?
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
Flatten the org structure. Why is their so many levels of managers managing other managers. Toxis leaders exist across the company. Ive interacted with many at the VP/Sr Director level. New C-Suite hire their friends to join in verticals that they have 0 experience. CEO hires wife and cousin. Messy
Review from Admin Dept
The attedence policy more a better HR team
Review from Customer Support Dept
i dreaded going to work because since i was new i would always get picked on and get rushed
Review from Operations Dept
Management is a cult from Amazon
Review from Operations Dept
What do you like best about your company?
I like what we do and the people who work here.
Review from HR Dept
Benefits, reasonable (if somewhat low) pay
Review from Operations Dept
the culture and the product
Guaranteed hours and security of job.
Review from Customer Support Dept
What would you most like to see improved at your company?
I would like to see more accountability, more cross-functional team support, more oportunities to educate stakeholders in other departments and showcase the big picture. Learn to operate as 'one band, one sound'.
More tolerance for remote workers in different parts of the country.
Review from HR Dept
Pay rate, work ethic among coworkers
Review from Operations Dept
more people using their cameras during remote times
Fair compensation evaluated based upon work evaluation.
Review from Customer Support Dept