A+
88/100
Chewy Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Solving difficult and interesting problems. Constant learning
Review from Engineering Dept
My team and the work we are doing
Review from HR Dept
Building relationships, owning and fostering my development, and continuous opportunities for growth.
Review from HR Dept
Working with the very best people.
Review from HR Dept
I love the nature of the work and being able to help support pet parents and team members
Review from HR Dept
I enjoy what I do and the bigger cause we're all working towards
Review from Communications Dept
The fact that I enjoy what I do, have an incredible leader, fun team and I love my wfh routine haha!
Review from HR Dept
Hitting my goals while making a difference in the culture
Review from HR Dept
Working hard and seeing those results pay off in the form of a better experience for our customers.
Review from HR Dept
My team members and partners! Honestly some of our Senior leadership really make Chewy! Andrew Stein, Devon Watts, Erik Nelson, Yvan Garcia...
Review from Operations Dept
The people I work with
Review from HR Dept
The great people I get to work with and learn from.
Review from HR Dept
I love Chewy as a company, I love my coworkers and direct leadership team. The only reason I marked "No" for being happy to come to work is because I am pursuing a new career path because my current career path hasn't been very fulfilling. But I do truly love my partners and this company as a whole!
Review from HR Dept
Challenge, pace, support, and pet-centricity!
Review from Executive Dept
The work! The pack! The Pets!
Review from HR Dept
Its exciting to constantlu be growing and sharing opportunities with people
Review from HR Dept
Working from home flexibility, the work I get to do
Review from Admin Dept
Contributing to the overall success of the business as a whole, because I believe furtively in its goals
Review from Admin Dept
all of the dogs around
Review from Product Dept
Working towards clear goals, having trust and autonomy to manage my categories and make decisions
Review from Business Development Dept
What's going wrong and how can it be improved?
Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.
Review from Customer Support Dept
Leadership needs some self awareness and EQ training
Review from Marketing Dept
Teams and levels are disconnected in terms of company vision, long term goals, and how different teams and levels enable these goals. Information sharing is limited, creating unnecessary swirl.
Review from Marketing Dept
Change the culture from "everyone has to solve ever problem by themselves" and "action before planning" to one that prioritizes collaboration, information-sharing, and success for all.
Review from Customer Support Dept
fix management and our leads
Review from Operations Dept
My manager has made working on this team very uncomfortable for me. I have been told by my manager, within 2 months of knowing me, that I can not be trusted. I have not heard this from anyone else I work with at Chewy.
Review from Marketing Dept
If team members were paid fairly they would care more about their jobs. Right now there is no concern for safety or quality of work. Livable wages would attract better employees and turn over would not be nearly as high as it is at Fulfillment Centers.
Review from Operations Dept
Pay us a living wage so there isn't this constantly looming stress to beg for overtime.
Review from Customer Support Dept
Manage out the leadership that has self-serving agendas that will impact culture, people, business, and ultimately our customers. Day 2 mentality.
Review from Marketing Dept
Provide and actually give more opportunities to grow within the company.
Review from Customer Support Dept
Lip Service paid to "Ruthless Prioritization" is tragic. Dire emphasis on Accelerate Time conflicts with other OPs. Everything at Chewy is top priority, we don't have the headcount to deliver insane timelines set, and leaders throw others under the bus upon the inevitable result. "No" is not allowed
Review from IT Dept
its just the chewy culture and the lack of accountablility in the site, and how we are so scared to lose not so great employees for numbers when they dont help in the first place
Review from HR Dept
Other shifts not doing their share of work, lack of compensation for work quality and quantity, management focus on wrong areas, attitude and borderline abusive personalities of some AMs
Review from Operations Dept
Actual raises, better bonuses. Care more about your employees rather than just your customers.
Review from Customer Support Dept
Management needs to engage with their team more. An overwhelming number of people I speak to feel like "just a number". There needs to be a better pay scale.
Review from Operations Dept
the back to back calls are tough especially with how rude the cst's can be. those calls that happen more frequently than expected are difficult to navigate through and express empathy. Also, i have been having two major IT issues for three months that seem unfixable
Review from Customer Support Dept
I do like my job and I like what I do, but I the past month I haven't looked forward to my job mostly due to the difference between front half and back half with both the communication and consistency.
Review from Operations Dept
The way Management handles our department causes stress and confusion for everyone they're managing. Problems don't get fixed, the same issues pop up week after week, and more projects are handed down with no resolutions to the issues with the last ones. We work more, for the same low pay /no thanks
Review from Operations Dept
There is no chance for those of us with the skills, determination and drive to advance within the company. Pharmacy keeps changing its policies weekly and it is extremely confusing as we get different responses from different Pharm Techs
Review from Customer Support Dept
so much miscommunication / misinformation
Review from Customer Support Dept
What do you like best about your company?
Benefits, reasonable (if somewhat low) pay
Review from Operations Dept
What would you most like to see improved at your company?
Pay rate, work ethic among coworkers
Review from Operations Dept
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