Chewy Outlook Employee Reviews | Comparably
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At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. read more
EMPLOYEE
PARTICIPANTS
130
TOTAL
RATINGS
2342
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Chewy Outlook Employee Reviews

What makes you most happy at work?

Work life balance, positivity of the people around me.

Review from Product Dept

The projects that I'm a part of

Review from HR Dept

Connecting with customers who are excited to adopt digital solutions, and presenting solutions to those who really need it.

Working with business partners, they are awesome.

Review from Marketing Dept

The ability to not just do stuff but create new projects and live my ideas

Review from HR Dept

People, pets, my team, our leadership.

Review from HR Dept

Working on new projects that will impact customers

Review from Marketing Dept

Working with really smart people.

Knowing I have the tools and resources to get the job done while having both support and comradery always available.

Review from HR Dept

Spending time on what I love and there is encouragement to learn new things

Review from IT Dept

My friends and going homr

Review from Operations Dept

I enjoy building high performance teams!

Review from HR Dept

Nothing I want to do design; sorting and helping, people are fun but what else

Review from Product Dept

Knowing that I will have a job

Review from Operations Dept

collaborating with my coworkers and team

Review from Marketing Dept

Kind and friendly customers, even when they receive bad news.

Review from Operations Dept

feeling as if I am making a strong impact in the company

Friends, paycheck, exercise, lunch, breaks

Review from Product Dept

The attitudes of coworkers and customers is always quite positive

Review from Customer Support Dept

Having the knowledge to my job successfully.

Review from Operations Dept

What's going wrong and how can it be improved?

Customers call screaming at us for mistakes of previous reps. We need more competent training and to make sure ALL departments are on the same page.

Review from Customer Support Dept

Flatten the org structure. Why is their so many levels of managers managing other managers. Toxis leaders exist across the company. Ive interacted with many at the VP/Sr Director level. New C-Suite hire their friends to join in verticals that they have 0 experience. CEO hires wife and cousin. Messy

Review from Admin Dept

The attedence policy more a better HR team

Review from Customer Support Dept

i dreaded going to work because since i was new i would always get picked on and get rushed

Review from Operations Dept

Management is a cult from Amazon

Review from Operations Dept

we need competent leadership! we need HR that we don't need to bring 3 copies of the same paperwork because they don't know how to use the scanner.

Review from Operations Dept

Creating friendly atmosphere and more

Review from Operations Dept

Better management team their safety team and a better HR and better communication between employees and management

Review from Customer Support Dept

No one feels like they matter. They haven't promoted women into leadership or hired them into any executive roles.

Review from Admin Dept

The HR department will waste your time and money and not care

Review from Product Dept

Negative talk only, no positive, management only cares about NUMBERS, not SAFETY. As a lead, I ran a crew and had no issues with staff performing and making numbers without hounding them. I always gave positive results. I also treated the staff to lunches once a month for their performance.

Review from Operations Dept

No one picks up mess, supervisors need to be on floor to see what's going on out there, too much horsing around, lazy employees, rules not enforced.

Review from Product Dept

Chewy is toxic and your day is filled with emails from multiple departments and client groups inquiring about everything. You will spend more time responding to emails than getting anything completed. Leadership is useless and the only development opportunity is external.

Review from HR Dept

Getting me my paycheck on time like how you want me to be at work

Review from Sales Dept

The managers write you up for about anything and make stuff up to get you in trouble

Review from Product Dept

What do you like best about your company?

I like what we do and the people who work here.

Review from HR Dept

Benefits, reasonable (if somewhat low) pay

Review from Operations Dept

the culture and the product

Guaranteed hours and security of job.

Review from Customer Support Dept

What would you most like to see improved at your company?

I would like to see more accountability, more cross-functional team support, more oportunities to educate stakeholders in other departments and showcase the big picture. Learn to operate as 'one band, one sound'.

More tolerance for remote workers in different parts of the country.

Review from HR Dept

Pay rate, work ethic among coworkers

Review from Operations Dept

more people using their cameras during remote times

Fair compensation evaluated based upon work evaluation.

Review from Customer Support Dept

Review Sentiment at Chewy

70
70%
30
30%

About Chewy's Outlook

C-
64/100

Where This Score Ranks Chewy's Outlook

BOTTOM
35%

In the Bottom 35% of 1226 similar size companies on Comparably

BOTTOM
35%

In the Bottom 35% of companies in Plantation, FL

5th

5th place versus 5 competitors rated on Comparably

Chewy's Outlook is scored a C- by 337 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Chewy's Outlook score helps to boost their overall culture score, due partly to the fact that the Finance department’s positive scores help Outlook to be one of Chewy's stronger culture attributes. Use the filters below to understand Chewy employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Department - Finance
    +36%
  • Tenure - 2 to 5 Years
    +34%
  • Tenure - Less than 1 Year
    +32%

Rate Outlook the Lowest

  • Department - Operations
    -16%
  • Experience - 1 to 3 Years
    -11%
  • Department - Product
    -8%

How Chewy's Outlook Score is Calculated

FILTER RATINGS BY

Results from 113 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

62
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic46%
Good26%
Neutral23%
Bad1%
Terrible4%
How do your customers perceive your company?
AnswerPercent
Yes46%
No54%
Are you typically excited about going to work each day?
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Rate your company